Changsha IMADEK Intelligent Technology Co., Ltd.-WarrantyRepair

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Warranty and repair service

1 year warranty period is available for Automatic sampling system, Automatic nucleic acid extractor and Magic Sample Processing System.

During the warranty period, free maintenance service can be provided for the faults caused by product quality problems or design defects. You only need to provide "warranty card" to Changsha Imadek maintenance specialist. The warranty period starts from the "installation date" filled in the "warranty card" attached to the product. The "warranty card" is your only warranty certificate. Do not lose it. If the warranty card and other relevant regulations of Changsha Imadek products conflict with the relevant national laws and regulations, the relevant national laws and regulations shall be followed.

During the warranty period, the repair work required due to the following non product problems is not within the scope of free warranty:

●Voltage mismatch;

●Improper human use;

●Assemble and disassemble the instrument by oneself;

●Maintenance not approved by Changsha Imadek;

●The power grid voltage or electromagnetic interference does not conform to the specified range of the product.

●Natural disasters and other force majeure factors;

●Other maintenance work not caused by the product itself.

We promise to provide corresponding technical support and cooperation for our products, and guarantee 24-hour hotline service.